Privacy & Policy

The user-client use of SunnyShop personal data means the prior and unconditional consent of the user-client to collect their processing from SunnyShop for the purpose of accessing and browsing the site, as well as for the execution of orders, the dispatch of commercial communications, and the overall optimum customer service during their transactions in the online store. The information that Sunnyshop through the Website is also intended to measure its traffic number, determine customer requirements for more products, and facilitate transactions with the online store. SunnyShop does not distribute e-mails or any other information to its users and customers to third parties. Exceptionally, SunnyShop may only disclose data necessary for the processing of its customers’ transactions (eg address, full name, etc.) only to its affiliates under a contract of employment or project. SunnyShop requires its affiliates and employees, as well as its website maintainers, to provide its users with the security level specified in this Privacy Statement. In particular, when filling out any order form on Hamza Tel’s website, you will be asked for your name, address, postal code of your area, email address, your phone number, credit card details, and the order of payment. In addition, you may be asked for additional information, such as shipping – delivery of an order, pricing information, or details of the bid you requested. SunnyShop makes use of the information provided by its customers during the electronic dispatch of the form in order to communicate with them (i) regarding the delivery of the order at their place and (ii) to confirm and identify the customer in any case necessary. Each order execution requires the collection of personal information for the delivery or retention of an order. Similarly, credit card billing requires legal holder identification documents for the first and only time.


SunnyShop has the ability to use cookies as part of the facilitation and operation of its services through its website.


Credit card payment through our website is completely secure and is made through NBG Bank’s secure website. SunnyShop does not have access to its customer card information. All payments made using the card are processed through NBG Bank’s “NBG e-Commerce” electronic payment platform and use TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding information until it reaches its recipient, who will be able to decode it using the appropriate key.


When delivering the Products of the Business through e-commerce the Customer has the right to withdraw without delay and within fourteen (14) calendar days, returning to the Company the good in their original condition and without the packaging being opened, without any charge expense or other than return costs. For this reason, the Company is obliged to send to him, together with the ordered products, a printed or electronic copy of a statement of withdrawal (4 § 10 and 11 L. 2251/1994).

Model of Resignation Form 

– To SunnyShop


Athens, Greece 18233

TELEPHONE:  2155512463

– Notify / Notify ________ hereby that I withdraw/withdraww ____________

from my / our __________________ contract of sale of the following goods

__________ providing the following service __________

– Ordered on (Ian) on __________ Received (on) on __________

– Consumer (s) name ___________

– Consumer (s) address ___________

– Consumer (s) signature ___________

– Date ___________

For the exercise of the right of withdrawal, the fourteen (14) calendar day period shall begin:

(i) from the day on which the Customer or a third party designated by him other than the carrier acquires his physical possession; goods or

(ii) the day on which the customer takes physical possession of the last good, in case of multiple goods ordered by the consumer in one order and delivered separately,

(iii) the day on which the Customer acquires the natural holding the last lot or last fragment, where goods delivery consisting of multiple lots or several pieces,

(iv) from the day on which the Customer acquires the physical possession of the first good in the event of a contract for the regular delivery of goods within a specified period of time. In case of exercising his right to withdraw from the Customer, in accordance with the above, Hamza Tel shall refund the amounts paid by the Customer, including shipping costs, by the same means used to pay within fourteen (14) calendar days. days from the day of the exercise of the right of withdrawal or until the return of the goods. Exceptionally, the right of withdrawal does not apply to the supply of goods that may be altered or expire during the period during which the customer is entitled to withdraw.


In the event of SunnyShop fault the product you received was defective or lacked specific desirable features such as those agreed (“lack of contracted properties”) or the product other than the one you ordered (ie the code of the goods received was other than order number), you are entitled to either a full refund or, alternatively, replacement of the goods with another identical or similar, if available, otherwise of comparable quality and value. In any case, Hamza Tel is responsible for all return costs provided that you inform us within 15 days of the defect or error, otherwise you may incur part or all of the cost of the refund. You will be refunded within 21 days of receiving the returned goods from the store. It is recalled that SunnyShop is liable as a seller to its customers for genuine defects and lack of concerted ownership of its products, in accordance with Articles 534 et seq. Of the Civil Code.


All terms herein are essential. The annulment of a term by a court or other authority shall in no way imply the nullity of the other terms. The validity, enforcement, interpretation, and effects of this law are governed by Greek law. For all disputes arising out of the conclusion and execution of sales contracts, even in the course of the negotiations, but also for the breach of the terms herein, the courts of Athens shall become exclusive jurisdiction.


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